How to use our booking portal

Yes, to make a booking you will need to register for an account. You can still view available facilities and spaces without an account.

We accept Visa and Mastercard debit/credit cards using bookable and BPAY.
Cash, Cheque and EFTPOS are also accepted in person at our Customer Service centres.

No, we do not accept over the phone payments. 

We accept Visa and Mastercard debit/credit cards using bookable and BPAY.
Cash, Cheque and EFTPOS are also accepted in person at our Customer Service centres.

Your booking will be reviewed by a Council officer, who will confirm your booking or contact you for additional information.

Bookings are open until the end of the current calendar year. If you would like to enquire about a booking beyond the end of the calendar year, please contact Hccfacilities@hume.vic.gov.au.

Our bookings system has a seven-day lead time. If you require a booking within the next seven days, please contact Hccfacilities@hume.vic.gov.au.

Watch our videos or browse our how-to guide for a range of instructions. If you still need help making your booking, please contact the relevant team:

Community Centres and Venues 

Bookings Team   

Hccfacilities@hume.vic.gov.au   

9356 6768   

Community Support  

Community Support Team   

Humecommunitysupportservices@hume.vic.gov.au   

9205 2200, Press 2   

Youth Services   

Youth Services Team   

Youth@hume.vic.gov.au 

92052556 

Once you’re booking is confirmed, you will be sent a copy of your invoice to the email address you used to make the booking. You can also access your invoices by logging in and selecting My Account. Select the three dots next to any booking and you can download the invoice.  

Once your booking is confirmed, you will receive an email with information on how to access the venue and collect your key (if applicable).

Once you are logged in, select My Account then click into the booking you wish to cancel. Select Cancel Entire Booking next to Booking Overview. 

Please note that cancellation fees may apply, refer to the terms and conditions of your booking.

If you have more future bookings booked that have not been paid, a credit will be applied for the cost difference and there is no action required.

If you do not have any more bookings coming up, any credit generated by the cancellation or booking change will be refunded.