The quickest way to request a copy of your rates notice is to visit us in person at one of our Customer Service Centres.
You can request a copy of a rates notice if you are:
- the owner of a property
- responsible for paying the rates at a retirement village, commercial or industrial property
- a property manager who has authorisation on the property
- another authorised person such as a family member
Looking for your tip passes?
Tip passes have now been replaced by waste vouchers. These vouchers can be used to book hard waste and bundled branch collections and to take waste to our Resource Recovery Centres for free. To use these vouchers, simply book a collection online or show proof of Hume residency at our Resource Recovery Centres. Limits and conditions apply. Find out more about our free waste services: Your options for waste disposal.
Unused tip passes for the 2023-24 financial year are still valid until 30 September 2024.
To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally. If this needs to change, the property owner can update these details online.