FAQs

Security   

Security and police personnel will be on-site. Alcohol is prohibited at this event. Bag checks may be completed.   

First aid   

First aid will be centrally located, next to the Festival Information marquee.   

Lost children   

You can pick up a wristband from the Festival Information marquee. You can write your phone number on the wristband and attach to your child’s wrist so we can contact you easily if your child becomes lost.   

The Festival Information marquee is the meeting point for lost children. 

Emergency   

If there is an emergency, you may be required to evacuate the site. Please remain calm and follow instructions from staff and emergency services.   

Stage Lighting Warning 

Lighting effects including strobe, laser and flicker may be used at the event.    

Disabled parking is accessible via the SPLASH car park via Central Park Ave. Please have your disabled parking pass visible and advise the traffic marshal who will show you to the closest available parking space.  

Drop off and pick up zones are accessible via the SPLASH car park via Central Park Ave. 

The site is an outdoor event with footpaths leading to and from the parking areas. There are also some footpaths within Craigieburn ANZAC Park. Please note, the audience area is on grass.  

Accessible toilets will be on-site at the event including a dedicated MLAK accessible facility. 

A portable parent's room with baby change, feeding area and microwave is available for parents. 

Drinking water will be available and you are encouraged to bring a refillable drink bottle (no glass). Water will also be available for sale from our vendors.   

Portable toilets and accessible toilets will be based onsite at the event for your use. 

A portable parent's room with baby change, feeding area and microwave is available for parents. 

There will be a dedicated smoking zone for patrons behind the toilets. The rest of the festival is smoke free. 

Parking and drop off   

Car parking is available at Craigieburn Central shopping centre and at the reserve off Punt Street. Traffic marshals will be directing parking.   

Drop off and pick up zones are accessible via the SPLASH car park via Central Park Ave.  

Plan your Public transport journey with Public Transport Victoria. Buses are available from Craigieburn station and stop on Central Park Ave.   

There will be multiple pedestrian entry and exit points throughout the event site. The event is not fenced. There are no tickets or any other requirements to enter. We do not anticipate there will be a need to queue for entry or exit. 

Please always cross the roads with care using the traffic lights, marked crossings or the temporary pedestrian crossings with a traffic marshal present.   

Carols by Candlelight will be held at Craigieburn ANZAC Park, Cnr Central Park Ave and Aitken Blvd, Craigieburn. 

The event is not fenced, and you can enter via any side of the site.  

Please always cross the roads with care using the traffic lights, marked crossings or the temporary pedestrian crossings with a traffic marshal present.   

You are welcome to bring your own battery operated candles, they cannot be open flame due to safety.  

We will have limited LED candles available for a donation at the Festival Information marquee. Proceeds will go to the Lord Mayors Charity. Cash only, no change or eftpos available.  

Please read these Terms and Conditions carefully before attending the event. These Terms and Conditions relate to attendance at events.   

Variations to performances or events  

Hume City Council reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues and audience capacity.  

Videography and photography  

Photos and videos will be taken at this event for future promotional purposes including on the Council’s website and social media.  
   
By attending the event, you consent to your photo or video being taken. Please advise the photographer, videographer or staff at the event if you do not want to have your photo or video taken.  

Conditions of entry  

You may be denied entry into, or removed from, an event where Hume City Council has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs or adversely affecting the enjoyment of the event by others.   

You may be subject to a search of your possessions before entering the event.