External services

Lost Dogs Home

Lost and stray cats and dogs that Council officers collect are taken to the Lost Dogs Home. They will keep the animals for at least the required 8 days while trying to find their owners. Photos of the animals are placed on the Lost Dogs Home website so owners can search for their missing pet. Cats and dogs that are not claimed will spend time with vets and and behaviourists who will assess their medical health and behavioural needs. Many unclaimed animals will be suitable for rehoming through their adoption program whilst other cats and dogs may require time in foster care. 

To contact the Lost Dogs Home call 8379 4498.

Visit Lost Dogs Home website

RSPCA

RSPCA Victoria is a non-government, community-based charity that works to prevent cruelty to animals by actively promoting their care and protection. Their team of Inspectors work to protect animals from cruelty, receiving more than 10,000 complaints every year, prosecuting offenders and rescuing animals from dangerous situations. They work to protect animals from cruelty and neglect by enforcing the Prevention of Cruelty to Animals Act (POCTAA) 1986 and Part 4 of the Domestic Animals Act (DAA) 1994 in Victoria. RSPCA Victoria's Inspectorate are the only not-for-profit agency with the power to lay charges under POCTAA.

To contact RSPCA call 9224 2222.

Visit the RSPCA website

Wildlife Victoria 

Wildlife Victoria respond to community reports of distressed native wildlife and facilitate the care needed. They promote community knowledge and care of wildlife and advocate for the protection and welfare of wildlife. Their Wildlife Emergency Response Service receives notifications from members of the public via phone calls and an online reporting system. They receive about 80,000 requests for help a year and help over 50,000 animals. When a member of the public contacts them about a sick, injured or orphaned animal, their Emergency Response Operators provide advice to help the caller manage the situation appropriately, and when necessary, arranges for a trained volunteer to attend. They also liaise with other organisations to ensure the best possible outcome for the animal. The rescue service relies on an extensive state-wide network of rescue and transport volunteers, veterinarians who provide pro-bono services for wildlife, and the licensed carers and shelters who accept animals into their care for rehabilitation and release.

To contact Wildlife Victoria call 8400 7300.

Visit the Wildlife Victoria website

Brimbank City Council 

To contact Brimbank City Council call 9249 4000. 

Visit Brimbank City Council website

Macedon Ranges Shire Council 

To contact Macedon Ranges Shire Council call 5422 0333.

Visit Macedon Ranges Shire Council website

City of Melton 

To contact City of Melton call 9747 7200. 

Visit City of Melton website

Mitchell Shire Council 

To contact Mitchell Shire Council call 5734 6200.

Visit Mitchell Shire Council website

Moonee Valley City Council

To contact Moonee Valley Council call 9243 8888.

Visit Moonee Valley City Council website

Merri-bek City Council

To contact Merri-bek City Council call 9240 1111.

Visit Merri-bek City Council website

Municipal Association of Victoria (MAV)

To contact MAV call 9667 5555.

Visit the Municipal Association of Victoria website

City of Whittlesea

To contact City of Whittlesea call 9217 2170.

Visit the City of Whittlesea website

Ambulance Victoria 

Ambulance Victoria, a Victorian agency of the Department of Health and Human Services, is the statutory provider of pre-hospital emergency care and ambulance services in Victoria. While its core service is to provide emergency pre-hospital medical response it also provide a number of other services including non-emergency patient transport, adult retrieval, emergency management and air ambulance.

To contact Ambulance Victoria call 1300 366 141.

Visit Ambulance Victoria website

Crime Stoppers

Crime Stoppers is an independent not-for-profit organisation that partners with the community, media and police to encourage people to prevent crime and to confidentially share what they know about unsolved crime or suspicious activity.

To contact Crime Stoppers call 1800 333 000.

Visit Crime Stoppers website

Non-emergency Police Line

You can report non-urgent crimes or events 24 hours a day, seven days a week through the Police Assistance Line and Online Reporting service.

To contact the non-emergency Police Line call 131 444.

Visit Victoria Police website

State Emergency Services (SES)

Victoria State Emergency Service (VICSES) is a volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community's capacity to plan, respond and recover, when emergencies occur.

To contact VICSES call 132 500.

Visit State Emergency Services website

Victoria Police

Victoria Police is the primary law enforcement agency of the Australian state of Victoria. Services include responding to calls for assistance in matters of personal and public safety, emergencies and serious incidents and preventing crime through a range of proactive community safety programs.

To contact Victoria Police call 000.

Visit Victoria Police website

Coronavirus (COVID-19) Victoria

A dedicated department run by the Victorian State government to provide information on the Coronavirus outbreak. It aims to promote relevant health practices, standards and procedures. It educates individuals and business with data on recent vaccines and also oversees the administration of regulations and legislation for COVID-19 protocols.

To contact Coronavirus Victoria call 1800 675 398.

Visit COVID-19 website

Department of Environment, Land, Water and Planning (DELWP)

The Department of Environment, Land, Water and Planning is a government department in Victoria. DELWP brings together Victoria’s climate change, energy, environment, water, forests, planning and emergency management functions into a single department to maximise connections between the environment, community, industry and economy.

To contact DELWP call 136 186.

Visit Department of Environment, Land, Water and Planning website

Environment Protection Authority Victoria (EPA)

Environment Protection Authority Victoria (EPA) is Victoria’s environmental regulator. It works to prevent and reduce the harmful effects of pollution and waste on Victorians and their environmen

To contact EPA call 1300 372 842.

Visit Environment Protection Authority Victoria website

Department of Families, Fairness and Housing (DFFH)

The Department of Families, Fairness and Housing is a department of the Government of Victoria. Formed from the splitting of Department of Health and Human Services in the ongoing response to the COVID-19 pandemic, DFFH holds responsibility for child protection, housing and disability.  

To contact DFFH call 1300 475 170.

Visit Department of Families, Fairness and Housing website

Tenants Victoria

Tenants Victoria was formed more than 45 years ago to promote and protect the rights of tenants in Victoria. It aims to both help individual renters and work for social change to improve conditions for all tenants. Tenants Victoria aims to inform and educate tenants about their rights, improve conditions for tenants, improve the status of tenants and represent the collective interests of tenants in law and policy making.

To contact Tenants Victoria call 1800 068 860.

Visit Tenants Victoria website

WorkSafe Victoria

WorkSafe is Victoria’s workplace health and safety regulator. It is also the workplace injury insurer. Its job is to reduce workplace harm and improve outcomes for injured workers. WorkSafe strives to prevent workplace injuries, illness and fatalities and for more than 35 years has raised the standard of health and safety in Victorian workplaces.

To contact WorkSafe Victoria call 1800 136 089.

Visit WorkSafe Victoria website

Victorian Building Authority (VBA)

The Victorian Building Authority (VBA) regulates building and plumbing practitioners to ensure the achievement of efficient and competitive building and plumbing industries in Victoria.

To contact Victorian Building Authority call 1300 815 127.

Visit Victorian Building Authority website

Department of Transport

The Department of Transport is a government department in Victoria. It is responsible for ongoing operation and coordination of the state's transport networks, as well as the delivery of new and upgraded transport infrastructure.

To contact Department of Transport call 9655 6666.

Visit Department of Transport website

oOh! Media

oOh! Media is a media company responsible for the maintenance and cleaning of glass and other bus shelters through the Hume.

To contact oOh! Media call 1800 501 402.

Visit oOh! Media website

Level Crossing Victoria (LXRP)

The Level Crossing Removal Project (LXRP) was established by the Victorian Government to oversee one of the largest rail infrastructure projects in the state's history.LXRP is part of the Major Transport Infrastructure Authority and our projects fall under Victoria’s Big Build.

To contact Level Crossings Victoria call 1800 105 105.

Visit Level Crossings Victoria website

Public Transport Victoria (PTV)

Public Transport Victoria is the brand name for public transport in the Australian state of Victoria. It was the trading name of the Public Transport Development Authority, a now-defunct statutory authority in Victoria, responsible for providing, coordinating, and promoting public transport.

To contact PTV call 1800 800 007.

Visit Public Transport Victoria website

VicRoads

VicRoads or the Roads Corporation of Victoria is a statutory corporation in the state of Victoria, Australia. In the state, it is responsible for driver licensing and vehicle registration, and regulating the accident towing industry in Victoria. It is part of the Department of Transport.

To contact VicRoads call 13 11 71.

Visit VicRoads website

Accessible Parking Victoria

Disability Parking Permits are changing to the Accessible Parking Permit (APP) Scheme and new online service. The new APP Scheme and online service will provide significant improvements in the administration and enforcement of accessible parking, freeing up parking bays for the people who really need them.

To contact Accessible Parking Victoria call 1300 965 677.

Visit Accessible Parking Victoria website

Australian Taxation Office (ATO)

The Australian Taxation Office is an Australian statutory agency and the principal revenue collection body for the Australian Government. The ATO has responsibility for administering the Australian federal taxation system, superannuation legislation, and other associated matters.

To contact the ATO call 132 865.

Visit the ATO website

Database Consultants Australia (DCA)

DCA are the people that issue and manage parking fines on Hume behalf. If you have a parking fine issued by Hume you can contact them find out the details. You can appeal a parking fine via this link https://www.hume.vic.gov.au/Residents/Roads-Parking-and-Transport/Parking/Parking-infringements

To contact DCA call 9320 9000.

Visit the DCA website

Dispute settlement Centre

The Dispute Settlement Centre of Victoria (DSCV) is part of the Victorian Department of Justice & Community Safety, and provides free dispute resolution services to all Victorians. Its purpose is to empower and assist the Victorian community to prevent and resolve issues, ease pressure on the judicial system and help the community to thrive. To realise this vision, DSCV provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.

To contact Dispute settlement Centre call 1300 372 888.

Visit Dispute settlement Centre website

Victorian Electoral Commission (VEC)

The VEC is an independent and impartial body established under Victoria's Electoral Act 2002. It holds State elections, local council elections and some statutory elections. It also maintains the register of Victorian electors (the electoral roll) while promoting public awareness and understanding of electoral issues.

To contact VEC call 13 18 32.

Visit VEC website

Victorian Ombudsman

The Victorian Ombudsman's core role is to investigate complaints received from citizens about the administrative actions of state government departments, local councils, most statutory authorities and some private bodies who assist agencies in performing their statutory duties.

To contact Victorian Ombudsman call .

Visit Victorian Ombudsman website

Ausnet

Ausnet is an Australian energy delivery services business, owning and operating electricity and gas network assets. They services assets, such as street lights, substations and power poles in the north-east of Hume. Find your electricity distributor.

To contact Ausnet call 1300 360 795.

Visit Ausnet website 

Before You Dig Australia

Before You Dig Australia (BYDA) is the leading voice for utility damage prevention in Australia. They are dedicated to preventing injury and reducing damage to the networks that provide essential services to millions of Australians every day. BYDA provides a single point of contact to request information via their safety tools about any underground or overhead infrastructure at your planned work site without needing to contact utility organisations individually.

Visit Before You Dig Australia (BYDA) website

Greater Western Water

Greater Western Water provides water, recycled water and sewerage services for Residents in Bulla, Sunbury, Wildwood, Oaklands Junction.

To contact Greater Western Water call 13 44 99 (faults and emergencies).

Visit Greater Western Water website

Jemena

Jemena owns and operate a range energy assets across Australia. Jemena is responsible for providing maintenance services to the existing public lighting assets, substations and more. Find your energy distributor.

To contact Jemena call 1300 131 871.

Visit Jemena website

Jemena Street Lights

Jemena has a quick and easy tool to report issue with street lights.

To report faults and emergencies to Jemena call 131 626.

Visit Jemena Street Lighting website

Melbourne Water

Melbourne Water is owned by the Victorian Government. They manage the major water, sewerage and drainage networks across Greater Melbourne, together with your local water company and council. They also care for 25,000km of rivers and creeks that sustain healthy communities and the environment – making our region a great place to live.

To contact Melbourne Water call 13 17 22.

Visit Melbourne Water website

NBN

NBN Co owns and operates Australia’s wholesale broadband access network. It maintains all public assets associated with fixed internet. Residents and businesses should contact their internet provider about any issue they have with their own internet service but can report damaged NBN assets to NBN.

To contact NBN call 1800 687 626.

Visit NBN website

Yarra Valley Water

Yarra Valley Water provides water, recycled water and sewerage services for Residents in most of Hume.

To contact Yarra Valley Water call 1300 853 811.

Visit Yarra Valley Water website